Frequently Asked Questions
About​
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What is Mattersmith?
Mattersmith is a cloud-based platform that helps cabinet manufacturers streamline their order process. It supports internal teams, designers, and dealers so they can collaborate faster and with fewer errors.
Who is Mattersmith for?
Mattersmith is tailored to the needs of midsize manufacturers. Most of our clients are growing companies looking to modernize their information processes without investing in complex enterprise solutions.
How is Mattersmith different from traditional CAD or catalog tools?​
Mattersmith Studio integrates real-time digital catalogs into SketchUp, letting designers get accurate quotes and place orders without leaving the design tool.
For Manufacturers
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Can I generate accurate production data from SketchUp designs?
Yes. Our system seamlessly turns SketchUp orders into accurate, detailed production data, including BOMs for purchasing, machining data for CAM, and data for ERP and manufacturing execution systems.
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What’s involved in getting my product catalog into Mattersmith?
We work with your internal teams to convert your products into dynamic, parametric models. Once live, your catalog becomes a digital product line that your staff and customers can use right away.
Does Mattersmith integrate with my ERP or MES systems?
Yes, our platform API integrates with most ERP and MES systems, eliminating double entry and letting you manage pricing and production releases in your existing systems.
Can Mattersmith fit into our existing tech stack?
Yes. Mattersmith is designed to be a modular component in your technology ecosystem, letting you leverage existing investments and choose the best tools for each area.
For Dealers
Can I quote or sell through Mattersmith if I’m not using your design software?
Yes. You can create projects, configure products, and generate quotes directly in Mattersmith Hub—perfect for sales workflows where design happens elsewhere.
For Designers
Do I need SketchUp Pro to use Mattersmith Studio?
Yes, Mattersmith Studio is an extension that runs inside of SketchUp Pro. If you're new to SketchUp, there are extensive online resources to help you get up to speed quickly.
Can I use Mattersmith Studio without working with a manufacturer?
Yes. You can design using our generic catalogs, but the greatest productivity is unlocked when you design using manufacturer catalogs.
General
What support do you provide?
We provide onboarding, training, and support tailored to the needs of your organization, including your designers, customer service reps, engineers, and dealers.
How do we manage updates to product catalogs?
Catalogs are versioned and managed by the manufacturer, so designers and dealers always have current specs and pricing—no outdated information.